Frequently asked questions

WHAT SERVICES ARE PROVIDED?

Life Centered Mobility, LLC is a concierge mobile physical therapy, occupational therapy, and wellness group:

• Individual Physical Therapy - Physical therapy utilizes skilled interventions to treat the muscles, joints and other parts of the body affected by injury, surgery, or chronic illness. We focus on balance, mobility, strength training, and pain management using unique exercise plans, manual therapy, modalities and functional task.  Skilled individualized physical therapy regimens consider the type of injury or condition, the patient’s age and specialized treatments required.  

• Individual Occupational Therapy - Occupational therapy is skilled treatment helping patients get back to their everyday lives after illness, surgery, cognitive impairments or injury. Occupational therapists utilize skill intervention to treat the person as a whole focusing on body and mind. Occupational Therapy focuses on improving personal performance skills using exercise, modalities, functional tasks, home modifications, as well as caregiver training. The goal is to improve joint mobility, coordination, strength, cognition, balance, and safety to increase performance in dressing, bathing, toileting, hygiene/grooming, self feeding, home management, medication management, and community integration skills. We also focus on pain management for upper body joint and muscle impairments. 

• TherHab Fitness - Physical therapy designed fun, energetic, music driven fitness classes utilized for wellness, health and disease prevention for individuals in a group setting. The classes contain a complete workout including warm up, aerobic conditioning, strengthening, balance, and stretching. Participants will be exercising the entire time. Classes may address fitness, cognitive and wellness needs. Multiple classes are offered that are tailored toward individual health, condition, injury and age with participants from frail elderly to  more active older adults. 

• CENTERED FIT - Services include personal training, fitness classes, lifestyle coaching and wellness education to address weight management and/or personal fitness goals with the support and encouragement needed in making healthier lifestyle choices.

WHAT MAKES LIFE CENTERED MOBILITY A UNIQUE THERAPY COMPANY?

Life Centered Mobility understands that life is busy! We would all like to better manage our personal health needs, but the truth is, we have jobs, school, family, children, meetings, appointments and personal obligations. At LCM we have made managing your personal health and fitness goals easier, with one simple step, we come to you! We will meet you at your home, office, gym (according to policy), local park (weather permitting) or chosen safe environment for individual physical and occupational therapy treatment, as well as, personal training services. You receive quality professional 1:1 care with no transportation needed or long waits in a clinic for physical and occupational therapy services. 

We do not only offer quality rehab services but wellness services as well. We are driven to educate our clients in wellness programs to promote an overall healthier lifestyle with preventative measures to reduce your risk of illness and injury. We have services to maintain your functional performance level after your discharge from therapy including our TherHab FITNESS classes. We also have our CENTERED FIT brand for all your personal training/wellness needs. We are a one-stop shop for therapy and wellness services. 

We understand that life happens and when it does we will be there!

DO YOU ACCEPT MY INSURANCE?

Life Centered Mobility accepts Medicare, as well as other private insurances for physical and occupational therapy services. We will do our best to verify your insurance benefits for outpatient therapy prior to services being rendered. You are responsible for all insurance co-payments and deductibles prior to services. You are responsible for payments in full  at the time of services if  you do not have outpatient therapy insurance benefits.

Insurance policies may vary, with some plans having no allowance for physical therapy, occupational therapy or wellness  benefits. Although most insurance companies and plans offer some type of credit or reimbursement for therapy services, this is not guaranteed and it is always the responsibility of the client to pay in full for any services rendered. 

We also accept cash payments (non-Medicare clients), as it is less of a hassle than having insurance companies dictate the amount of  treatment sessions you receive, as well as determine which services are covered under your benefits. If you choose to pay cash for your therapy services and seek insurance reimbursement at a later date, an itemized bill for services can be provided  upon request. It is your sole responsibility to submit this itemized bill to your insurance provider for reimbursement or credit towards your deductible or out of pocket maximum. If you have Medicare, you must use your Medicare benefits for your individual therapy needs.

*Our TherHab FITNESS and CENTERED FIT services are CASH based services ONLY.  Payments are made prior to class or receiving services.

WHO SHOULD I CONTACT ABOUT MY INSURANCE BILLING CONCERNS?

We use a third party billing agency for all insurance and Medicare services billed. Please contact Medical Billing Center at  (866) 679-1600 for all your questions and concerns about your billing. 

MOBILE OUTPATIENT THERAPY vs. HOME HEALTH THERAPY?

Home Health Agencies are designed for those individuals that are considered homebound. Homebound is described as any individual requiring a considerable amount of time, taxing effort and assistance to leave your home or participate in daily task. Most homebound patients need the skilled care of a nurse, aide, and/or therapist within the home with periodic care, including several visits a week. Life Centered Mobility is not a home health agency.

Mobile Outpatient Therapy provides outpatient physical and/or occupational therapy inside your home, office, gym, local recreation center or safe chosen environment for those clients who are not considered homebound. We provide the same common therapy services as other outpatient clinics, except we come to you for quality 1:1 services with convenience and better management of your time. 

• Life Centered Mobility therapy services may be right for you if: 
  • After your discharge from home health you have increased mobility and may still have potential to increase independence with self care and functional mobility 
  • You desire to continue your wellness journey after a therapy discharge
  • You have a physician's order for outpatient therapy
  • You live in an assisted living facility, independent living facility or senior community that does not offer outpatient therapy services
  • After surgery, illness or injury you may need a strengthening, balance, mobility, self care or home modification program. 
  • You desire pain management for joint or muscle related pain
  • You desire quality therapy or personalized training  on the go
  • You are interested in fun effective designed fitness classes for your wellness

Call us today for a free screening to determine your outpatient therapy or wellness needs.

WHAT POPULATION AND DIAGNOSIS DO YOU SERVE FOR THERAPY NEEDS? 

Adults (18 & up), Well Elderly, & Aging Population 

• Decreased participation in self care and leisure activities
• Fear of falling or history of falls
• Avoiding routine household task
• Difficulty keeping daily schedule 
• Furniture walkers
• Mild Cognitive Impairments
• Client/Family concerns about living alone
• Joint replacements
• Upper extremity or lower extremity injuries
• Pain Management
• Various Medical Conditions including: CVAs, Amputations, Cancer, Joint Replacements, Parkinson’s Disease, Arthritis, Diabetes, Heart Conditions, COPD, Muscle Atrophy/Weakness, Balance/Coordination Deficits, Joint/Muscle Impairments, Pain, Neurological Disorders, Musculoskeletal Disorders, Career & Sports Related Injuries, Orthopedic conditions, etc. 

DO I NEED A PHYSICIAN ORDER TO HAVE THERAPY? 

No, you do not need a physician order. According to the law in the state of South Carolina, a client may receive treatment from a physical or occupational therapist by direct access without a physician referral on file for up to 30 days. After 30 days, a physician referral is required on file. However, if it is not convenient for you to visit a physician's office, most primary care physicians will accept a phone call and we will provide the necessary information to continue your therapy services if needed.

HOW CAN I DO THERAPY IN MY HOME WITHOUT CLINICAL EQUIPMENT?

Life Centered Mobility has everything you need to have a professional quality therapy and wellness experience. We bring all the tools we'll need such as:

• Modalities  (Electrical Stimulation, Ultrasound, TENS)
• Weights  
• Strengthening bands
• Dry Needling supplies
• Kinesio Taping supplies
• Treatment tables 
• Other required treatment tools 

We sanitize all equipment before and after use in accordance to the Department of Health cleaning protocols and guidelines. 

WHAT IF THERAPY IN MY HOME IS NOT CONVENIENT? 

That is not in issue. We will meet you wherever you are comfortable in a safe place. We will meet you at your office, favorite park (weather permitting), senior center, church, gym (according to policy) or recreation center. 

I HAVE TRIED OTHER THERAPY COMPANIES BEFORE, SO WHAT MAKES LIFE CENTERED MOBILITY DIFFERENT? 

Here at Life Centered Mobility we don't just focus on your therapy needs, we focus on your overall health and wellness at your convenience. We are highly trained professionals who take pride in quality care. Whether is it managing your pain symptoms or improving your overall performance, we are customer service driven, and want to provide each client with exceptional care. Your health and wellness not only matter to you and your family, but to us well. Serving the community with quality care and providing wellness options for a better life is our top priority. 

WILL I HAVE THE SAME THERAPIST EACH SCHEDULED THERAPY SESSION?

We are a small business and team of highly trained professional therapists. We have a small network of local skilled licensed rehab specialist. Your first appointment will be an initial evaluation with one of our licensed physical or occupational therapists. After your initial evaluation, your treatment sessions will be conducted by one of our skilled therapy professionals.   

For the most part, you may see the same therapist for your sessions, but this is not a guarantee due to scheduling conflicts that may arise. Please be understanding if the therapist you prefer is not available for your scheduled appointment. We are customer service driven, and we will do our best to accommodate your needs. We offer priority scheduling with our membership services.

We maintain daily documentation and have weekly team meetings to discuss our client's specific needs, concerns and care. Any therapist providing your care will thoroughly know and understand your history and background, and be able to provide you with the upmost in the quality care that you desire. 

WILL MY INFORMATION BE KEPT PRIVATE?

Yes. We use a secured electronic documentation system to safely store your private information. We strictly abide by HIPPA rules and laws. Your privacy and comfort is the upmost importance to us. We provide consent forms if you would like us to involve any family member or caregiver in your treatment. 

HOW IS TherHab FITNESS DIFFERENT FROM MY REGULAR AEROBICS CLASS? ARE THE CLASSES COVERED BY MY INSURANCE?

TherHab FITNESS are physical therapy designed classes with many years of evidence-based practice research used to create the fitness formula needed to develop a true wellness program. The classes are tailored to your individual activity level. Whether you are frail elderly, need increased time to complete tasks, use a cane, use a walker or are very active, there is a class that is just right for you. Studies show that TherHab FITNESS promotes improvements in balance, strengthening, coordination, cognition, flexibility, mobility as well as aides in injury prevention and overall wellness. Each class is designed to offer you a variety of aerobics and fitness with no class being the same.  

Our Clients receive:

•  A free initial over the phone screen used to gain information about your therapy needs
• A comprehensive full physical and/or occupational therapy evaluation to determine if individual therapy is needed or which group class is appropriate for you.  (Medicare clients receive a yearly Wellness Assessment benefit for this service)
• A comprehensive explanation of cost for individual therapy, group sessions and/or membership options
• A detailed schedule of daily appropriate TherHab FITNESS classes available for you

TherHab FITNESS classes are not covered by insurance and are cash/credit only. Ask about our affordable classes and membership options. 

WHERE ARE TherHab FITNESS CLASSES HELD?

We offer classes in the Greenville and Spartanburg area. Class session locations TBD. Online classes are available to COVID19 precautions. Check our TherHab FITNESS section for updates concerning online classes. 

WHAT ARE WELLNESS SERVICES? AND ARE THOSE SERVICES COVERED BY MY INSURANCE?

The definition of wellness is "the state of being in good health, especially as an actively pursued goal". Here at Life Centered Mobility we specialize in helping you on your wellness journey  to reach your goals. Whether through our physical and occupational therapy services, CENTERED FIT or TherHab FITNESS classes. The goal is to customize a wellness plan that is just for you which includes maintaining your gains made in rehab or preventing risk for future injury. 

Wellness services are typically health care services that do not require medical supervision and are not considered medically necessary, and therefore are not usually covered by insurance providers.  We do however accept cash for these services. Ask about our membership options and plans. We are sure to have an affordable plan just right you!

ARE MEMBERSHIP OPTIONS AFFORDABLE? 

Here at Life Centered Mobility we understand that life, as well as health cost, can be very expensive. We take pride in providing affordable options for clients to be able to improve their overall health and well being.  We have made provisions for those that seek the wellness journey at an affordable price because we care. Ask about our membership affordable options today. 

IS CENTERED FIT RIGHT FOR ME?

CENTERED FIT is our personal training, fitness class, lifestyle changing, wellness brand uniquely designed to assist adults over 18 to jump start their overall fitness and health journey. Whether it is weight management or increased activity we tailor your plan to your needs. CENTERED FIT is not a therapy program. It is designed to address those seeking to empower and challenge their fitness goals through exercise, better eating habits and wellness education. CENTERED FIT offers affordable plans to meet the needs of our clients. We are now offering virtual online CENTERED FIT services. 

WHAT AREAS IN SOUTH CAROLINA ARE SERVICES PROVIDED?

Currently we serve the upstate areas of Greenville and Spartanburg counties for our therapy services.  Call us to see if your community is included in our service area.

WHAT ARE YOUR COVID19  PROTOCOLS?

Our clients and employees safety are our upmost priority. Life Centered Mobility is not a traditional clinic with high risk of exposure due to inabilities to provide safety protocols and social distancing. Our employees meet our clients at home, work, or in a safe outside environment to perform services. In addition, we offer extensive virtual services to reduce the risk of exposure to COVID19 from face to face contact. Our therapists follow all CDC protocols to mitigate the spread of the virus.  These facts enable our company to be steps ahead in reducing the risk of a client's exposure to COVID19.

• We will conduct a detailed over the phone client pre-screen prior to each appointment, including asking questions about your current health, risk of exposure, and travel. 

• If clients present with high exposure risk or with any COVID19 symptoms, appointments will be withheld and we will follow our policies and procedures according to CDC and DHEC guidelines 

• Clients and therapists will be required to wash or properly sanitize hands before the start of each session and after each session

• We will obtain vital signs from each client including temperature at the start of your treatment session. If a client has a fever, treatment will not be permitted until further notice and we will refer to our COVID19 policy and procedures according to CDC or DHEC guidelines

• Clients are strongly encouraged to wear masks unless a documented health diagnosis prohibits or they have been fully vaccinated. 

• All employees are required to wear proper protective equipment and follow CDC recommended guidelines

• Employees are required to follow CDC guidelines prior to reporting to work daily including temperature checks, reporting symptoms, reporting travel and/or risk of exposure. 

• If employees have been subject to risk of exposure or present with symptoms, immediate self quarantine measures, testing protocols, and contact tracing are required according  to company policy in accordance to CDC guidelines. 

• If clients or employees test positive or come in direct contact with someone that test positive for COVID19, contact tracing, quarantine and/or testing protocols are required according to company policy in accordance to CDC and DHEC guidelines

• All equipment will be properly sanitized after each use between client sessions

• To minimize the risk of spreading COVID19, equipment such as thera-band and workout bands will be given to each individual client for ownership to increase infection control. 

• After an initial face-to face evaluation from a licensed professional is complete, clients have the option for Telehealth/E-Visits for select services only, in accordance to to LCM company policy and CMS guidelines to minimize the risk of exposure from face to face contact.

• We offer all TherHab FITNESS and CENTERED FIT brand services virtually as an option through our web based program to minimize the risk of face to face exposure. 

*Ask about our virtual services